Shipping policy

We aim to make sure your order reaches you smoothly, safely, and on time.

Order Processing
All orders are processed within 1–3 business days after confirmation. Once your order is shipped, you will receive a tracking link via SMS or email.
Orders placed on Sundays or public holidays will be processed on the next working day.

Shipping Timeline
Metro Cities: 3–5 business days
Other Locations: 5–7 business days
Delivery timelines may vary slightly due to location, courier delays, or unforeseen circumstances.

Shipping Charges
Free shipping on orders above ₹2500
A flat shipping fee of ₹100 applies to orders below this value.

Cash on Delivery available with a ₹60 convenience fee.

Courier Partners
We ship through trusted courier partners to ensure safe and timely delivery. All orders are securely packed and quality-checked before dispatch.

Order Tracking
Once your order is shipped, a tracking ID will be shared so you can follow your package every step of the way.

Delays
While we do our best to meet delivery timelines, delays may occur due to weather conditions, courier issues, or high-demand periods. We appreciate your patience in such cases.

Address Accuracy
Please ensure your shipping address and contact details are accurate. We are not responsible for delays or non-delivery due to incorrect or incomplete information.

Need Help?
For any shipping-related queries, feel free to reach out to us at support@preetato.com. We’re always happy to help.